Exchange Policy

At Zera, every product is carefully inspected and packed to ensure quality and authenticity.

1. Eligibility for Exchange

Exchange is allowed only in the following cases:

  • Damaged product received

  • Wrong product delivered

Exchange requests for personal preference, change of mind, or dislike of the product or color will not be accepted.

2. Mandatory Unboxing Video

A clear, continuous, and unedited unboxing video is mandatory for all exchange requests.

The video must clearly show:

  • The sealed package before opening

  • The complete opening process

  • The product received inside

Exchange requests without a valid unboxing video will not be accepted.

3. Reporting Timeline

Any issue regarding a damaged or incorrect product must be reported within 24 hours of delivery.

Requests raised after 24 hours from the time of delivery will not be considered.

4. Exchange Process

  • Customers must self-ship the product for exchange.

  • The replacement product will be dispatched only after successful verification of the returned item.

  • Exchange approval is subject to product inspection and verification by Team Zera.

5. Product Care & Important Notes

  • Damage caused by improper handling, washing, or misuse will not be considered a manufacturing defect.

  • Slight variations in color or texture may occur due to lighting and fabric nature.

  • Dry Clean Only.

6. Jurisdiction

All disputes are subject to Thrissur jurisdiction only.

7. Acceptance of Policy

By purchasing from Zera, you agree to the above terms and conditions.