At Zera, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or make a purchase from us.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Name

  • Phone number

  • Email address

  • Shipping and billing address

  • Payment details (processed securely through third-party payment gateways)

  • Device and browser information

2. How We Use Your Information

Your information is collected and used for:

  • Processing and delivering orders

  • Providing customer support

  • Sending order updates and notifications

  • Improving our website and customer experience

  • Preventing fraudulent transactions and misuse

3. Payment Security

All payments are processed through secure and trusted third-party payment gateways. Zera does not store your debit/credit card details or banking information on our servers.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Your information may only be shared with:

  • Delivery and logistics partners

  • Payment gateway providers

  • Service providers necessary for order fulfillment and website operations

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve website performance, user experience, and analytics. By using our website, you consent to the use of cookies.

6. Data Protection

We take reasonable security measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee absolute security.

7. Customer Rights

Customers may contact us regarding:

  • Access to their personal information

  • Correction of incorrect details

  • Queries related to data usage

8. Policy Updates

Zera reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

9. Contact Us

For any questions regarding this Privacy Policy, you may contact us at:

Email: zerathrissur@gmail.com
Message: +91 9446966880